Box Office Policies

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.
  • All Sales Final. There are no refunds or exchanges.
  • Be Air Aware! We are a scent free building. Scented products can aggravate health problems for some people, especially those with asthma, allergies and other medical conditions. Please limit scented products.
  • Late arrivals will be seated at the discretion of the Front of House Supervisor and are subject to alternative seating.
  • Photography and recording devices are prohibited in the theatre.
  • Paging devices and cellular telephones must be turned off before entering the theatre.
  • "Babes-in-arms" are only permitted for family-friendly shows, with the promoter's approval. Babes-in-arms is defined as babies that are not yet walking. All others will be required to purchase a ticket. If the child is occupying a seat, regardless of age, a paid ticket will be required.
  • Children who are unable to sit quietly throughout the performance will be directed to the lobby along with their accompanying adult. No Refunds.
  • Missed performances will not be rescheduled.
  • One admission per ticket.
  • Programs, dates and times are subject to change.
  • Lost or stolen tickets may be reprinted on the night of the event only.
  • Presenter reserves the right to refuse admission and to refund purchase price.
  • No smoking, food or drinks allowed in the theatre..
  • Doors open usually open 1 hour before curtain time.
  • Bearer of the ticket voluntarily assumes all risks and dangers incidental to the event for which the ticket is issued, whether occurring prior to, during or after the same.


Lost Tickets

× In the event that you have lost your tickets, please visit the Ticket Seller Box Office or call (250) 549-7469 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.
Ticket Seller
3800 - 33rd Street
Vernon District Performing Arts Centre
Vernon BC V1T 5T6 Canada
Directions to our Box Office
Hours: Monday - Friday
9:00 AM - 5:00 PM PST
Closed Weekends and Holidays during Covid